Refund policy

Return and Refund Policy

At Davento, we want every purchase to be perfect for your wardrobe. We know that finding the ideal style or fit sometimes takes a second try, which is why we want to ensure you have a completely stress-free shopping experience. You can browse our collections with complete peace of mind, knowing that we are here to assist you every step of the way.

Return Terms

You have up to 60 days from the date your package is delivered to request a return.

To be eligible for a refund, garments and accessories must be in their original condition. We therefore ask that you do not use or wash them, and return them with all original tags and the protective packaging in which you received them.

We do not charge any restocking fees. L entire cost of the item will be refunded to you, with no hidden costs or administrative deductions.

How to Start the Process

Starting a return is very easy. Simply send an email to support@davento.it with your order number and the products you wish to return. Our team will promptly reply with all the instructions you need to proceed.

The cost of shipping the package back is the customer's responsibility. We strongly recommend using a trackable shipping service. This will allow you to monitor your package's journey at all times and ensure it arrives safely at our warehouse.

Exchanges for a Different Size or Item

If you simply need a different size or would like to exchange the item for another style to best complement your look, exchanges are always available upon request. Mention this in your email to support@davento.it, and we will arrange the replacement with you.

Refund Processing Times

Once we receive your package, our team will inspect the items to ensure they are in good condition. We will process your refund within 7 business days of the inspection.

L will be credited directly to the payment method used for the purchase. Please note that banks or credit card providers may take a few extra business days to show the amount in your account.

We're Here for You

Your satisfaction is our top priority. If you have any questions or concerns, or need advice on fit before making an exchange, please feel free to write to us at support@davento.it. We are always happy to help you find the perfect look.