Frequently Asked Questions

Welcome to the Davento help center. We’ve gathered the most common questions here so you can find clear answers all in one place. If anything is still unclear after reading, our team is just an email away.

Do you offer free shipping?

Yes. Shipping is free on every order, with no minimum purchase required.

Which payment methods do you accept?

We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Shop Pay, UnionPay, PayPal, and Klarna. For orders in Switzerland, you can also pay with TWINT. Every payment is protected by SSL encryption.

How long does delivery take?

Every order is processed within 1-2 business days. After shipping, delivery takes another 3-7 business days, for a total of around 4-9 business days. As soon as your order ships, we’ll email you the tracking details.

What is Davento?

Davento is an online fashion store built around carefully selected pieces that combine style, comfort, and lasting quality, making it easy to get dressed every day.

Can I change or cancel my order?

If your order hasn’t shipped yet, email us as soon as possible at support@davento.it and we’ll do our best to help.

Do you ship internationally?

Yes. We ship to all countries you can select at checkout.

What is your return policy?

You have 60 days from the delivery date to request a return. Send us a message at support@davento.it and we’ll guide you through the process step by step.

How long do refunds take to process?

Once your return reaches us and passes inspection, we’ll process your refund within 7 business days. Your bank or card provider may take a few additional days to show it in your account.

Do you offer exchanges?

Yes. If you’d like a different size or another item, email us at support@davento.it and we’ll arrange an exchange.

Is my payment information safe?

Yes. All payments are protected by SSL encryption, and your card details are never stored on our servers.

My order hasn’t arrived yet. What should I do?

First, check the tracking link in your shipping email. If something doesn’t look right, email us at support@davento.it and we’ll take care of it for you.