Withdrawal form
Not satisfied? We’re here to help.
At Davento, your satisfaction comes first. On this page, you’ll find everything you need to know if you have a problem with your order or simply have a question.
Did you order the wrong size?
No problem. Email us at support@davento.it and include your order number. We’ll help you find the right size or work out a suitable solution. We usually respond within 12 hours.
Questions about sizing?
Not sure which size to choose? Feel free to contact us by email at support@davento.it. Include your measurements or your usual size so we can help you quickly and accurately.
Damaged item or quality issue?
Did you receive a damaged or defective item? Contact us as soon as possible by emailing support@davento.it with:
- The order number
- A brief description of the issue
- A photo of the item in question
The sooner you contact us and provide a photo, the sooner we can find the right solution for you.
Did you receive the wrong item?
Did you receive an item different from the one you ordered? Contact us right away at support@davento.it with:
- The order number
- The name of the item ordered
- The name of the item received
- A photo of the item received
We will resolve the issue as quickly as possible.
General questions or other comments?
If you have any other questions or comments, you can always contact us at support@davento.it. We usually reply within 12 hours and will help you as soon as possible.
Right of withdrawal
Under current European consumer protection regulations, you have the right to withdraw from your purchase without giving any reason.
Important: The right of withdrawal only takes effect once the package has been officially delivered. This is when the tracking status shows “delivered.” While the package is in transit, the right of withdrawal cannot yet be exercised.
How to exercise your right of withdrawal:
- The right of withdrawal is valid for 60 days from the delivery date.
- Within this period, email us at support@davento.it with your order number and a statement expressing your wish to exercise your right of withdrawal.
- Return shipping costs are the customer’s responsibility.
The product must meet the following conditions:
- Must not have been worn or used
- Must be in its original condition
- Must include all original labels and packaging
Once we have received and inspected your return, we will process your refund within 7 business days. Please note that your bank or payment provider may need additional time before the amount appears in your account.
